Shipping Policy

FREE SHIPPING

We offer free standard shipping on all orders. There are no additional shipping charges at checkout, regardless of order value.

Please note that import duties, customs fees, VAT or other local taxes outside the European Union (where applicable) are not included unless explicitly stated during checkout.

ORDER PROCESSING

Most orders are prepared and dispatched within 1–3 business days.

During periods of exceptionally high demand, holidays, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, we will notify you using the email address provided with your order.

Orders are processed Monday through Friday (excluding public holidays).

SHIPPING PARTNERS

Depending on your destination, parcel size and the most reliable available service, your order may be shipped using one of the following carriers:

  • FedEx
  • DHL
  • Global Mail (including postal delivery partners in the destination country)

The shipping provider is selected automatically to ensure the most efficient delivery.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been dispatched.

Europe

  • 4–6 business days (typical delivery)

United Kingdom

  • Typically 4–8 business days

United States & Canada

  • Typically 5–10 business days

Australia & New Zealand

  • Typically 7–14 business days

Rest of the World

  • Delivery times vary depending on destination.

These delivery estimates are based on normal operating conditions and are not guaranteed delivery dates.

Delivery times may occasionally be affected by:

  • customs inspections
  • severe weather
  • public holidays
  • transportation disruptions
  • carrier operational delays
  • remote delivery locations
  • circumstances beyond our reasonable control

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Tracking updates are provided directly by the shipping carrier. Please note that tracking events may occasionally take up to 24–48 hours to appear after dispatch.

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs inspections, import duties, taxes or handling fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.

Unfortunately, we cannot predict or control customs processing times or fees.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is supplied:

  • delivery may be delayed;
  • additional carrier fees may apply;
  • the shipment may be returned to us.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to update the address before dispatch, we cannot guarantee changes once an order has entered processing.

Damaged Parcels

Although every order is carefully packaged, shipping damage may occasionally occur during transit.

If your parcel arrives damaged, please:

  1. Inspect the package immediately upon delivery.
  2. Take clear photographs of:
    • the shipping box,
    • any visible damage,
    • the shipping label,
    • the product and affected parts.
  3. Contact us within 48 hours of delivery.

Prompt reporting helps us investigate the issue with the shipping carrier and provide the fastest possible resolution.

Failure to report visible transport damage within this timeframe may limit our ability to submit a successful claim with the carrier.

This does not affect any mandatory consumer rights that apply under applicable law.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

We are always happy to help.